Corporate Information

Last updated: 12 December 2025

1. Company Details

Legal Name: The Book Nooks S.L.
Trading Name: The Book Nooks
Tax Identification Number (CIF): B68270831
Commercial Registry: Registered in the Commercial Registry of Álava

2. Registered Address

Askatasun Kalea, 14
01002 Vitoria-Gasteiz
Araba (Álava), Spain

3. Contact Information

Phone: +34 647 919 247
Email: [email protected]
Website: www.thebooknooks.org

4. Business Hours

Physical Store:
Monday - Friday: 10:00 - 20:00
Saturday: 10:00 - 21:00
Sunday: Closed

Customer Service:
Monday - Friday: 09:00 - 18:00
We respond to emails within 24 hours

5. Business Activities

The Book Nooks operates as an independent bookstore specialising in:

  • Retail sale of new and second-hand books
  • Online book sales and delivery
  • Personalised book curation services
  • Literary consulting and gift services
  • Home library organisation
  • Community events and book swaps

6. Company Leadership

Founder & Director: Ana Ruiz
Events Coordinator: Miguel Santos

7. Data Protection Officer

For data protection enquiries:
Email: [email protected]

8. Professional Associations

The Book Nooks is a member of:

  • Confederación Española de Gremios y Asociaciones de Libreros (CEGAL)
  • Asociación de Librerías de Euskadi

9. Alternative Dispute Resolution

In accordance with EU regulations, consumers have access to the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

10. Advertising Standards

All advertising content produced by The Book Nooks complies with Google Ads policies and Quora Ads policies. We do not engage in political advertising or content targeting based on protected characteristics. Our advertising is truthful, respectful, and does not contain prohibited content.

11. Sustainability Commitment

The Book Nooks is committed to sustainable business practices:

  • Over 40% of our inventory consists of second-hand books
  • All packaging materials are recyclable or biodegradable
  • We partner with local suppliers to reduce transport emissions
  • We support book swaps and circular economy principles
  • Energy-efficient lighting throughout our premises

12. Ethical Standards

The Book Nooks operates according to high ethical standards:

  • Fair treatment of all customers regardless of background
  • Transparent pricing and honest product descriptions
  • Respect for intellectual property rights
  • Support for diverse voices in literature
  • Fair wages and working conditions for staff

13. Insurance

The Book Nooks maintains appropriate business insurance including public liability and product liability coverage.

14. Complaints Procedure

If you have a complaint about our products or services:

  1. Contact us by email or phone with details of your complaint
  2. We will acknowledge receipt within 48 hours
  3. We aim to resolve complaints within 7 business days
  4. If you're unsatisfied with our response, you may escalate to alternative dispute resolution

15. Intellectual Property

The Book Nooks name, logo, website design, and original content are protected by copyright and trademark law. Unauthorised use is prohibited.

16. Website Hosting

This website is hosted within the European Union by providers compliant with GDPR requirements.

17. Additional Information

For additional corporate information, please contact us at [email protected]